About the Program
Learn essential Canadian workplace skills while improving your English. Courses include sales, human resources, leadership, hospitality and event planning.
Program Highlights
- Earn a Canadian Diploma & Gain Work Experience in Canada.
- Learn the skills to become a successful customer service professional.
- Guaranteed job placement during co-op.
Program Options
Service Excellence for Business Diploma with Co-op / 48 Weeks (24 weeks in class + 24 weeks of co-op)

Learning Outcomes
By the end of this program, students will be able to:
- Modify and develop service strategies to reflect current and developing trends in the customer service industry.
- Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience.
- Apply customer service strategies and models in service occupations to enhance the customer service experience.
- Demonstrate effective and professional oral and written communication in the workplace.
- Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.
- Explore various sectors of Canadian hospitality and tourism industries in order to determine appropriate career paths.
- Apply human resources management and leadership skills to enhance performance and to contribute to a healthy workplace culture.
- Conduct oneself within the confines of various workplace guidelines, regulations, and legislation.
- Perform administrative and project-based tasks required in the workplace.
- Manage the use of personal and organizational technology required in variety contexts.
Courses
Co-op Work Experience
During the co-op term, you will practice the customer service skills you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés. Our Co-op Advisors support students throughout the process of finding the right placement. Students are allowed to work full-time during the co-op component. Your work experience during the co-op term may include entry-level positions as:
- Sales Representatives – NOC 6552
- Sales Ambassadors – NOC 6552
- Retail Sales – NOC 6552
- Barista – NOC 6511
- Reception – NOC 6511
- Hotel Front Desk – NOC 6511
Working in Canada While You Study
Full-time students who qualify are permitted to work off-campus up to 20 hours per week during their study component.
Admission Requirements
- Educational Qualification: High School/Secondary School Diploma or higher education*.
- Interview: Successful interview with an International College team member.
- English Proficiency: English level 10 or IELTS Academic 4.5